Responsible Gaming
at cf66
At cf66, we believe gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming framework gives every player in Bangladesh the tools, knowledge, and support they need to stay in control.
Gaming Should Always Feel Good
cf66 is committed to providing a safe, fair, and responsible gaming environment for every player on our platform. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and beyond, betting on cricket, spinning slots, or joining a live casino table is an enjoyable leisure activity — something to look forward to, not something to worry about.
However, cf66 also recognises that for a small number of people, gambling can become problematic. Problem gambling can affect individuals of all backgrounds, income levels, and ages. The early signs are not always obvious, and many people do not seek help until significant harm has already occurred. That is why cf66 takes a proactive approach — building responsible gaming tools directly into the platform, rather than waiting for players to ask for them.
This page outlines all of the responsible gaming features available to cf66 players, explains how to access them, and provides guidance on where to turn if you feel that your gambling is no longer purely recreational. If you are concerned about your gambling right now, please contact our support team at [email protected] — we are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).
Tools to Help You Stay in Control
cf66 provides six built-in responsible gaming features — all available directly through your account settings or via our support team.
Deposit Limits
Set a maximum deposit amount for a daily, weekly, or monthly period. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it is subject to a 72-hour cooling-off period to prevent impulsive decisions.
Session Time Limits
Set a maximum duration for each gaming session. When you reach your chosen session time limit, you will receive a clear on-screen notification and your session will end automatically. This tool is especially useful for preventing extended unplanned play late at night or during work hours.
Time-Out / Cool-Off
Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but all real-money gameplay and deposits are suspended. Time-outs cannot be cancelled or shortened once activated.
Self-Exclusion
If you feel that a short break is not enough, cf66 offers self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. Once self-exclusion is active, your account is fully suspended, all marketing communications are stopped, and re-registration attempts are blocked. Contact [email protected] to initiate self-exclusion immediately.
Loss Limits
Set a cap on the total amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, further gameplay will be suspended for the remainder of that period. Loss limits put a firm financial ceiling on downside risk regardless of how long you play.
Reality Checks
Enable regular reality-check pop-up reminders at intervals of 15, 30, or 60 minutes. Each reminder displays your current session duration, total amount wagered, and net result for the session — helping you maintain an accurate, real-time picture of your play before making decisions to continue.
Activating Your Responsible Gaming Tools
All responsible gaming tools are accessible in three ways. You do not need to wait for a problem to develop — we encourage every player to configure these settings as part of their standard account setup.
Log in to your cf66 account, navigate to "Account Settings", and select the "Responsible Gaming" tab. All tools are listed there with clear controls and confirmation prompts.
Open the live chat window within your cf66 account and request any responsible gaming tool from our support team. The team is available 24/7 and can activate limits or exclusions on your behalf immediately.
Send a request to [email protected] from your registered email address. Include your username and the specific tool or limit you want activated. Our team will confirm the action within one business hour.
How Our Limits Work
cf66 designs its responsible gaming tools with a player-protection-first philosophy. Here is how we handle limit changes to prevent exploitation of cool-off periods.
- Reducing limits: Takes effect immediately, with no delay. You can always make your limits more restrictive without waiting.
- Increasing limits: Subject to a minimum 72-hour cooling-off period. This deliberate friction discourages impulsive limit increases during or after a losing session.
- Time-out cancellation: Not permitted. A time-out, once activated, cannot be reversed before it expires.
- Self-exclusion reversal: Requests to end self-exclusion are subject to a mandatory 7-day reconsideration period before reinstatement, and only available for non-permanent exclusions.
- Marketing during restrictions: All promotional emails, bonus notifications, and marketing SMS are suspended automatically when any responsible gaming tool is active.
Warning Signs of Problem Gambling
Problem gambling develops gradually. Recognising the early warning signs in yourself or someone you care about is the first step toward getting help.
Returning to gamble in order to win back money lost in a previous session — a behaviour that typically leads to larger losses over time.
Using funds set aside for rent, food, utility bills, or family needs to fund gambling activity.
Finding it extremely difficult or impossible to stop gambling once a session has begun, even when you intended to play for only a short time.
Spending a significant amount of time thinking about gambling — planning the next session, reliving past wins or losses — even when not actively playing.
Borrowing from family members, friends, or financial services to fund gambling, or taking out loans specifically for this purpose.
Hiding the extent of gambling activity, losses, or time spent gambling from family members, friends, or colleagues.
Missing work, neglecting family obligations, or withdrawing from social activities due to time spent gambling or recovering from gambling-related stress.
Experiencing significant mood swings — elation after winning, deep distress or irritability after losing — that are disproportionate to the amounts involved.
Gradually increasing the size of bets to experience the same level of excitement — a behavioural pattern similar to tolerance in substance dependency.
Ask Yourself These Questions
Honest reflection is one of the most effective tools for catching problematic behaviour early. Consider each question carefully.
Support Is Always Available
cf66 provides multiple channels for players who need help — confidential, non-judgmental, and available around the clock.
Email Support
Send a message to the cf66 responsible gaming team at any time. All communications are handled with complete confidentiality. Our team will respond with options, tools, and next steps tailored to your situation.
Live Chat
Reach our support team instantly via the live chat feature within your cf66 account. Available 24 hours a day, 7 days a week. You can request any responsible gaming tool — including immediate self-exclusion — through live chat.
Account Self-Service
Access all responsible gaming controls directly through the "Responsible Gaming" tab in your cf66 account settings. Set deposit limits, loss limits, session timers, reality checks, and time-out periods without needing to contact support.
A Note on Confidentiality
All responsible gaming requests — whether submitted by email, live chat, or account settings — are handled with complete confidentiality by a dedicated team. Your request will not affect your general customer service relationship with cf66, and our team will never pressure you to continue gambling or question your decision to take a break. Our sole focus when you contact us about responsible gaming is to support you.
cf66 does not currently partner with external Bangladeshi counselling or helpline organisations, but we strongly encourage players who feel they need additional support to speak to a trusted healthcare professional, counsellor, or community support worker. Addressing gambling problems early, with professional support, leads to significantly better outcomes.
Ready to Play — Responsibly?
cf66 is here to offer enjoyable, fair entertainment. Explore cricket betting, casino games, and slots — always within your own limits. Players must be 21 years or older.
21+ only. Gambling involves financial risk. Please play responsibly. If gambling is causing you harm, contact [email protected] immediately.